Benefits of Gratitude

Benefits of Gratitude

Giving thanks can transform your life.  Gratitude isn’t just for those who are optimistic. It isn’t just for those who are full of energy and zest for life.  It isn’t just for those who are healthy, wealthy, and wise.  No.  Gratitude is for us all.  Are you a weary...
Motivate Your Freight Agent Team in 5 Steps

Motivate Your Freight Agent Team in 5 Steps

One of the most frequently asked questions by Freight Agents in leadership is: “How do I motivate my Freight Agent team?”  In some cases, an employee admits they’re not motivated and looks to their manager to provide that for them.  As the owner of your Freight Agent...
Best Freight Broker Cold Call Script

Best Freight Broker Cold Call Script

Wouldn’t it be nice to have the perfect freight broker cold call script? One that magically worked 100% of the time?  While we would be delighted to share such a script, it does not exist. However, our sample cold calling script combined with the best way to respond...
Customer Satisfaction: Tips for Freight Agents

Customer Satisfaction: Tips for Freight Agents

As a child, you were probably taught the Golden Rule.  Can you repeat it with me? “Treat others the way you want to be treated.”  Orison Swett Marden, the founder of Success magazine, understood this to be true with customer satisfaction.  “The Golden Rule for every...